Contact Us
Contact HatchFinder for account support, advert queries, reporting, privacy requests or help using the platform.
How can we help?
Email is the main way to contact HatchFinder. Include enough information for us to understand the issue, but never send passwords, full bank details or other unnecessary sensitive information.
Email HatchFinder
Use this address for general support, account issues, advert questions, reports and privacy enquiries.
Response times
HatchFinder is currently operated by a small independent team. Messages are reviewed as quickly as reasonably possible.
What are you contacting us about?
Using a clear subject line helps us understand and deal with your message more quickly.
Account or login help
Contact us if you cannot access your account, are not receiving emails or believe somebody else has accessed your account.
Request account helpAdvert or breeder profile
Ask about submitting, editing, approving or removing an advert or updating your breeder profile.
Ask about an advertReport a concern
Report a suspicious advert, misleading information, abusive message, suspected fraud or animal-welfare concern.
Submit a reportPrivacy request
Contact us to request access, correction, restriction or deletion of personal information connected to your account.
Make a privacy requestTechnical problem
Tell us if a page, message, map, account feature or advert form is not working as expected.
Report a technical issueGeneral enquiry
Use this option for partnership enquiries, feedback or anything that does not fit another category.
Send a general enquiryInformation to include
Give us enough detail to locate the relevant account, advert or conversation without including unnecessary sensitive information.
- Your HatchFinder account email address
- A link to the advert or profile concerned
- A clear description of what happened
- Relevant dates and approximate times
- Screenshots where they help explain the issue
- What action you would like HatchFinder to consider